When a client faces an Aircraft on Ground (AOG) event, the Amalfi Jets team mobilizes immediately to resolve the situation and maintain the client's travel schedule. The process begins in the office, where team members quickly assess the problem—in this case, a critical issue involving a landing slot and an AOG situation for a flight to London. The team evaluates potential solutions, including the possibility of transferring the landing slot to a new operator, which is not permitted in this instance.
To ensure the client's trip continues with minimal disruption, the team shifts focus to sourcing a new aircraft. They coordinate with their sales and operational departments, managing both the logistical challenges and the necessary catering arrangements to mirror the original experience. Through internal communication and quick decision-making, they secure a alternative aircraft and confirm all details within the required timeframe to keep the flight on track.
