The video features a discussion between two Amalfi Jets team members regarding a client request for a partial catering refund. The client has asked for their money back for items on their in-flight menu that were not consumed during their trip. The team addresses the request by drawing a comparison to dining at a restaurant, noting that one does not request a prorated refund if they do not finish every piece of food in a sushi roll or a similar meal. Instead of granting a refund for the unused catering, the team suggests an alternative approach for future flights, such as adjusting catering orders based on the client's preferences or offering a small discount on a future catering order as a courtesy.
Should we be giving prorated catering refunds?
Mar 1, 2026 · 0:35 · Walkthrough
Amalfi Jets discusses their policy on catering refunds when a client does not finish all the in-flight meals provided for their journey. The team highlights the impracticality of prorating food costs and outlines how the company manages such requests to ensure satisfaction without compromising service standards.
