Kolin shares a story about a claustrophobic client.

This short video recounts a personal experience where a passenger on a charter flight expressed fear regarding the potential for the aircraft to be overloaded. The speaker highlights the importance of clear communication between pilots and passengers, particularly when addressing safety concerns. He contrasts an unhelpful and alarmist explanation from a pilot, which only served to increase the passenger's anxiety, with a more reassuring and professional approach that emphasizes that the pilot shares the same goal as the passenger—a safe return home.