The video features a phone call between Kolin and a client named Lisa regarding a sanitary issue found on a chartered flight. After receiving a report from the pilot, Kolin informs Lisa that a significant amount of animal manure was discovered inside the aircraft cabin, which he attributes to a pony that was on board.
During the conversation, Kolin explains that the discovery of the waste will necessitate an extra cleaning service for the jet, with an estimated cost between $3,000 and $4,000. He clarifies to the client that the flight crew was not responsible for the situation, and he emphasizes that the airline will need to collect this fee to cover the cleaning costs. The interaction concludes with plans for further coordination regarding the invoice.
