The Amalfi Jets team manages the complex service needs of their high-net-worth clients, a task that occasionally leads to internal debate regarding the best account management approach. This video illustrates a scenario where team members discuss how to handle a client who makes extensive use of the Reserve membership, including black car and villa booking services, while demonstrating high potential as a jet card client.
Strategic Client Account Management
During the discussion, the team analyzes whether it is appropriate to transition this client to the jet card program, which requires a substantial deposit. The primary concern is ensuring that the client remains well-served, whether they choose to retain the Reserve membership or move to the more specialized Amalfi One Concierge service. By the end of the meeting, the team agrees on a collaborative approach that leverages both the sales and concierge teams to offer the best of both service options for the client's future travel needs.
