Competitor calls Kolin back… still not happy.

The video features a phone conversation between Kolin of Amalfi Jets and a competitor regarding a client who, after ten years of loyalty to the competitor, decided to place a deposit with Amalfi Jets instead. The competitor attempts to persuade Kolin to reverse the transaction, claiming that the rates offered by Amalfi Jets are unsustainable. Kolin stands firm, noting that the client made a choice based on the competitive nature of their respective businesses and the value of the Amalfi Jets Jet Card program. Throughout the discussion, Kolin questions the competitor's motivation for complaining about the lost deal and suggests that focusing on providing better service would be a more productive approach. The conversation concludes with Kolin agreeing to speak with his team member, Dylan, regarding the situation, while maintaining his position that the client's decision is not his responsibility.