Client asks the Reserve concierge to find a vintage fleece jacket.

This short video demonstrates the dedication of the Amalfi Reserve concierge team to meeting unique and challenging client requests. Two staff members discuss a specific search for a brand new, vintage North Face fleece jacket from 2008. The team member seeking the item emphasizes the difficulty of finding such a specific, unworn piece, noting the prevalence of used items and counterfeits in the market. The concierge manager explains that sourcing such rare items requires significant time and effort, usually necessitating at least 24 hours of research and outreach to ensure the item is authentic and meets the client's high standards. The conversation concludes with the manager confirming the team will manage the request, showcasing how the concierge service goes beyond travel arrangements to handle individual, bespoke inquiries.