Josh called out a client for ghosting us... which isn't our usual protocol.

In this candid discussion, the Amalfi Jets team addresses the importance of maintaining professional standards when communicating with charter clients. The conversation highlights the frustration that can arise when a client fails to respond to multiple follow-ups regarding a flight quote, but emphasizes that unprofessional language, such as accusing a client of ghosting, is not acceptable procedure. Instead, the team reinforces the standard practice of sending polite follow-up emails or making phone calls to maintain client relationships and ensure professional service.